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IT Help Desk (Level 1)

Support· Charlotte, NC· Full-time on-site· Market rate
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AMP Dynamic is an AI-native holding company that builds and acquires software businesses solving real-world problems. AMP IT is our managed IT services business. We keep companies running by managing their systems, securing their networks, and solving their technology problems fast.

This is a Level 1 Help Desk role and a great entry point into IT. You'll be the first friendly voice when something breaks, resolving the day-to-day issues and escalating the tricky ones. We'll give you the tools, training, and AI leverage to grow quickly. This is a full-time, in-office role at our Charlotte, NC office.

What you'll do

  • Be the first point of contact for client support requests by phone, email, and ticket
  • Troubleshoot and resolve common hardware, software, account, and connectivity issues
  • Set up and configure laptops, accounts, and software for new users, and handle onboarding and offboarding
  • Handle password resets, permissions, and basic network and printer issues
  • Document every ticket clearly and escalate complex issues to Level 2 and Level 3
  • Work AI-native: use AI tools to diagnose, research, and resolve issues faster, with sound judgment about when to escalate

Who you are

  • You're genuinely helpful and patient, and you like solving problems for people
  • You can explain technical things in plain language
  • You're organized and reliable, and you follow through on every ticket
  • You're curious about technology and eager to grow in IT
  • You've embraced AI tools and use them to work smarter, while knowing when a human needs to step in
  • You're able to work on-site at our Charlotte, NC office, five days a week

Benefits and work environment

We believe great work happens when talented people are trusted, supported, and given the right tools to perform at a high level. We value autonomy, ownership, and thoughtful execution.

  • 41 days of paid time off per year across vacation, holidays, and personal time, and we encourage the team to fully disconnect and recharge
  • Best-in-class equipment and tools: modern hardware, premium software, and whatever you need to perform at a high level
  • An AI-native workplace that actively encourages modern AI tools to amplify research, troubleshooting, and execution. The goal is to equip talented people, not replace them
  • A clear path to grow into Level 2, Level 3, and systems engineering roles

What we're looking for

  • Some IT, technical support, or customer support experience. Internships, coursework, certifications, or hands-on tinkering all count
  • Solid understanding of Windows, macOS, and core business platforms (Microsoft 365 and Google Workspace)
  • Basic networking knowledge (Wi-Fi, DNS, VPN, printers), ideally on Ubiquiti (UniFi) gear
  • Familiarity with common MSP tooling is a plus, and we will train you on our full stack. We use NinjaOne for RMM, Huntress for security, and Iru for Apple device management, plus standard documentation and ticketing tools
  • Excellent communication and a customer-first attitude
  • AI-native: comfortable using modern AI tools to research and resolve issues faster
  • This is a full-time, in-office role at our Charlotte, NC office. It is not remote
  • CompTIA A+ or similar certification is a plus, not required

Apply for this role

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01About you
02Links
03Resume
Cover letter (optional)
04Work eligibility

AMP Dynamic is a US-based company. We hire only candidates authorized to work in the US, do not provide visa sponsorship, and all roles work US Eastern (Charlotte, NC) business hours.

05A few questions